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J
JA Sperry
Participant
May 7, 2021
Question

Scrubby Zoom Photoshop 22.3.1 not working

  • May 7, 2021
  • 2 replies
  • 1206 views

When I have "Use Grpahics Processor" checked all GPU enhancements are not working all of a sudden. When I got to load a file I get the dialog box pop up "Could not complete you request because of a program error" I have latest version of PS installed, I have latest versions of Nvidia Quadro P1000 drivers installed. I've reset factory settings in PS. I've installed eariler versions of PS. Nothing seems to be working. Any suggestions?

 

Windows 10 Pro

HP Z2 Tower G4 Workstatioin

x64

intel i7-9700

32 GB RAM

 

Thanks for any help. 

This topic has been closed for replies.

2 replies

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 7, 2021

Hi there,

Sorry to hear that you're not able to use the Scrubby Zoom feature in Photoshop after the last update.

Would you mind sending over Photoshop's Help > System Info dialog text to us? You could paste it in a message here, or use a paste service like http://pastebin.com to provide a link to the full text of the System Info.

Also, please try reverting to a previous version of Photoshop and see if that helps: https://helpx.adobe.com/download-install/using/install-previous-version.html

Regards,
Sahil

gener7
Community Expert
gener7Community Expert
Community Expert
May 7, 2021

See if any of the suggestions here can help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

J
JA SperryAuthor
Participant
May 7, 2021

Thank you, I moved all monitors to the same graphics card

and used Nvidia control panel, Program settings for Photoshop under Manage 3D settings -> Open GL Rendering GPU changed to use only one card, Also -> CUDA - GPUs - changed to use only 1 GPU.

 

I hope this helps others.

Thank you gener7

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