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D
DcD
Inspiring
October 31, 2017
Answered

Select and Mask problem, PS CC 2018

  • October 31, 2017
  • 2 replies
  • 8939 views

I’m having a problem with Select and Mask. Actually, the problem is that it does nothing.

I’ve tried it with different view modes, different sizes for the Quick Mask brush, different edge detection radii, a two-layer TIFF file (with and without Sample All Areas selected), a one-layer TIFF file (with and without Sample All Areas selected), etc.

Without Select and Mask, Quick Mask works fine. I can select the model in about 2 seconds (except for hair, one edge of her jeans and one edge of her white belt).

I’ve even tried selecting the model using Quick Mask and switching to Select and Mask. I get an error message that says “Could not apply the workspace because of a program error.” (This is after trying Quick Mask, not before, unlike some previous posts.)

I’ve watched two Adobe tutorials and tutorials on S&M by Deke McClelland, Aaron Nace, f64 Academy, Scott Kelby and even tutvid. Nothing…

(Photoshop CC 2018, Windows 7 Pro 64-bit, Asus X99 Deluxe II motherboard, Intel Core i7-6900K CPU, two MSI Geforce GTX 970 graphics cards, 32MB RAM, 1TB SSD, 6TB HHD.)

Any suggestions would be appreciated.

This topic has been closed for replies.
Correct answer DcD

This didn't fix my problem. The second option of: Go to Preferences > General  click Reset Preferences on Quit. After clicking OK close and restart Photoshop only works one time - AND it resets my preferences. So, I have to do this with every image I wish to edit.

This option didn't do anything to fix the problem: Go to Preferences > Performance >Graphics Processor >Advanced and uncheck Use Open CL. You will need to start a new document , or open a document for this to take effect

This isn't a new setup, no hardware change, no repairs... Just working fine until the update and now it doesn't work at all.

-Coop


I uninstalled PS CC 2017 and reinstalled PS CC 2018.

Select and Mask seems to be working fine now.

There's another issue. I can add to a mask, but I can't subtract from it. But that's a different issue.

2 replies

BrenHolleyGrx
BrenHolleyGrx
Participant
November 3, 2017

I'm having the same issue. (I attached the error message.)  I have reinstalled the application. After the reinstall, I somehow I did manage to get the "Select and Mask" window to open (only once) but wasn't running properly. Once I hit okay, my selection was not the masked out and the marching ants where now selecting the whole document with a plain white background color. I wanted to add that the process made my computer run with hiccups.  Here is the kicker, when there is not a selection made, the "Select and Mask" window opens up fine. I have attached a screenshot of that as well.

(I'm running Photoshop cc 2018 19.0 release. My computer is a Mac Pro late 2013 OX macOS High Sierra 10.13.1. With a 3.7 GHz Quad-Core Intel Xeno E5 and an AMD FirePro D300 2 GB graphics Card. I also have 16GB of Memory and a 1 TB harddrive.)

frankm1966
frankm1966
Participant
November 3, 2017

Ich habe das gleiche Problem. Und das ist nicht das einzige Problem was ich seit dem Update auf die Classic Varianten habe. Ich bin geneigt alles zu löschen und das Abo zu kündigen. Das gesamte System hakt und viele Arbeitsschritte sind extrem langsam.

Wenn ich mit der Schnellauswahl selektiere und dann auf "Auswählen und Maskieren" klicke, dauert es 2-3 Sekunden und dann kommt lediglich eine Fehlermeldung: Arbeitsbereich konnte nicht angewandt werden, weil ein Programmfehler aufgetreten ist.

Telefonisch und per Chat hilft einem kein Mensch. Man ist gezwungen als deutscher User die englische Hilfeseite aufzurufen, das Thema nieder zu schreiben und zu hoffen, dass es baldmöglichst eine Lösung dafür gibt.

Nein, ADOBE. So werde ich kein Kunde bleiben. Auch nicht wenn es leider nur bedingte Alternativen gibt.

davescm
Community Expert
davescmCommunity Expert
Community Expert
November 3, 2017

Hi

To the original poster DcD. You say you have two GPU cards. That is known to cause problems for Photoshop. See paragraph 7 in this link :

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

For the others who have posted :

A couple of things to try, which have resolved issues for others with similar select & mask Program Error problems :

1. Go to Preferences > Performance >Graphics Processor >Advanced and uncheck Use Open CL. You will need to start a new document , or open a document for this to take effect

If that does not work for you:

2. Go to Preferences > General  click Reset Preferences on Quit. After clicking OK close and restart Photoshop

Dave

D
DcDAuthor
Inspiring
October 31, 2017

Btw, I'm working in 16-bit mode.

A
antoniopinto1962
Participant
November 2, 2017

I have the same problem

Eu tenho o mesmo problema

Where is the Photosphop helpers?

    11dpi
    11dpi
    Participant
    November 3, 2017

    Same problem...

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