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jims8841221
Participant
February 17, 2017
Question

Serial number invalid

  • February 17, 2017
  • 2 replies
  • 264 views

I bought a copy of Photoshop CS6 on eBay. Copy looks legitimate, Adobe packaging, etc. However, when I attempt to install it says my serial number is invalid. The number is printed clearly on the box, language is correct. Why doesn't this just work????!!!!

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    2 replies

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 17, 2017

    Hi Jims,

    Please refer to this article Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Regards,

    Sahil

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 17, 2017

    Hi

    It is a long time since I bought boxed software with discs, in recent years it is usually a download. However, looking back at those when I did (the last being Photoshop CS) - none has the serial number on the box. The serial number in each version I've just checked, is on the CD cover inside the box. If you don't have that, or that number does not work,  I would be going back to the seller.

    Dave

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