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M
MartinHallik
Participant
February 22, 2018
Question

Server error while updating CS6

  • February 22, 2018
  • 2 replies
  • 1765 views

Hi.

Bought a new computer and reinstalled my Photoshop CS6 and now getting an error while trying to update it.

Error message in Adobe application Manager:

The update server is not responding. The server might be offline temporarily, or the internet or firewall may be incorrect.

I have reinstalled CS6, changed firewall and used different network. This has been like that for days now.

I need help on this!

Thanks!

This topic has been closed for replies.

2 replies

M
MartinHallikAuthor
Participant
February 22, 2018

Looks like I got it fixed but not in the way mentioned above. As I have a MAC then this explanation did not apply to me. But here is what I did:


When I initially tried to update CS6, I opened Photoshop and click help/updates. This gave me an error that server is not responding. So I downloaded Creative Cloud App manager. And after downloading and installing, I went back to CS6 and clicked again help/updates, and somehow now it works. It seems that you can't do any direct updates from software without downloading CC App manager. Although CC App manager will not show me any of my installed apps and I can't update them through there as I am not using Creative Cloud.

Hope this explanation will help others as well.

A
Anonymous
February 22, 2018

Maybe you should have mentioned in your original post that you had a MAC.

At least you got it sorted

weiwwwei
weiwwwei
Participant
April 13, 2018

My notebook is Windows 10 Pro.

I still got the same error, update server is not responding, after I downloaded and applied "

Adobe Photoshop 13.0.1.1 update for Adobe Photoshop CS6

Downloaded Creative Cloud (including App manager) then clicked "update..." from CS6 that worked great as MartinHallik.

Thank you for both of you.

A
Anonymous
February 22, 2018

Take a look here, it applies to CS6 as well

Error "Update server not responding" | Adobe Creative Suite 4 Updater, AAM | Windows

Failing that you could try manually downloading the update from here

Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.1 update for Adobe Photoshop CS6

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