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June 19, 2017
Answered

shortcut keys do not work unless I press the menu bar?

  • June 19, 2017
  • 1 reply
  • 245 views

hi, I am a macbook air user and I have photoshop installed.

sometimes the shortcut keys work, but when they don't, I need to press the mac menu bar and then click back onto photoshop for it to work again. It is really annoying, and I wish I could just get the shortcuts to work consistently without me having to do this every few seconds or so.

is there a solution to this...? thanks!

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Correct answer Trevor.Dennis

Hi Joan.

Are you using a Wacom tablet?  If yes, it might be what is known as the White Window issue. Installing this plug-in should fix it.  There is a list of other issues that would point to this being the problem, but if you at least have the Wacom tablet, it is worth trying the plug in.

Menus, shortcuts, Lasso tool, or Photoshop stop working when using a Wacom tablet | Mac OS

If not, then we need to know what Photoshop version you are using?

1 reply

Trevor.Dennis
Community Expert
Trevor.DennisCommunity ExpertCorrect answer
Community Expert
June 19, 2017

Hi Joan.

Are you using a Wacom tablet?  If yes, it might be what is known as the White Window issue. Installing this plug-in should fix it.  There is a list of other issues that would point to this being the problem, but if you at least have the Wacom tablet, it is worth trying the plug in.

Menus, shortcuts, Lasso tool, or Photoshop stop working when using a Wacom tablet | Mac OS

If not, then we need to know what Photoshop version you are using?