Simple actions crashing Photoshop

Forum|Forum|5 years ago
May 19, 2021
1 reply
834 views

Updated to version and now playing a simple "save as" action totally crashed photoshop. I've tried this on multiple computers with the same result. Here's how:

Record a new action as the following:

1. Duplicate background layer

2. Save as PSD

3. close file.

Then when I try to play the action, it crashes. I've restarted my computer, uninstalled/reinstalled Photoshop, and have had the same result on different computers.

Help!

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

I cannot reproduce the issue.

What have you done for all-purpose trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

aaronf11317787Author

Participant

I've restarted computer, relaunched photoshop, uninstalled photoshop, reinstalled photoshop. I also reproduced this on a remote work computer not even connected to my adobe account.

When you say "restoring preferences", do you mean resetting all the preferences to default, then putting my preferences back?

c.pfaffenbichler

Community Expert

»When you say "restoring preferences", do you mean resetting all the preferences to default, then putting my preferences back?«

No, I mean resetting them to default and seeing if it makes a difference.

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