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MKSA
MKSA
Known Participant
April 2, 2021
Question

Slow internet SLOW Photoshop

  • April 2, 2021
  • 1 reply
  • 1026 views

We have extremely slow internet in Durban South Africa as a result of the Easter weekend. As a result most of the day Creative cloud said "cannot reach Adobe servers". As a result everything in Photoshop was purposefully 10 times slower as a result how can Adobe write such crippleware? 

 

Absolutely useless that a paying customer has to be slowed down from WORKING because suddenly your stupid Creative Cloud can't continually authenticate and now thinks I'm a pirate. Bleghhhh Adobe 👎👎👎👎👎

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1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
April 2, 2021

Adobe Photoshop does not run in the cloud.

 

Your slow internet connection could affect it if you have plugins that require an internet connection.

You can disable plugins when starting up by holding the Shift key went launching.

It will ask if you want to disable plugins.

 

If you are opening files from Adobe Cloud or Creative Cloud, transfer them to local instead while you are experiencing internet connection issues.

 

As for "cannot reach Adobe servers" - that would be caused by your internet connection on your end.

Once you fully authenticate it should not ask again for at least 90 days.

 

    MKSA
    MKSAAuthor
    Known Participant
    April 2, 2021

    Was only working on local files as I do every day, also no plugins that need internet either. Was working fine early this morning until the moment CC said it could not reach Adobe servers.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    April 2, 2021

    Did you try starting up without plugins?

    You can always check the status of Adobe servers at

    https://status.adobe.com/ 

    Unfortunately as you stated, its a local internet issue.

    That would not affect Photoshop directly unless there was something tying it to the internet actively.

    Authentication is not an active connection. It's one and done.

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