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Participant
December 20, 2019
Question

So far past frustrated

  • December 20, 2019
  • 4 replies
  • 848 views
  • Ugh. 
    for the program I used to love so much- I am starting to sincerely hate you. HELP!! I'd just like to buy a version of this program. I hate subscribing and paying monthly to watch the company struggle through fixing their glitches. For six months you couldn't use the liquify tool-or a number of other tools- yeh they charged full price and NO RESPONSE FROM CUSTOMER SERVICE  this is a RIP OFF. How can I go back to a normal systeM..I spent a fortune buying this program....then it changed to monthly payment...so YTD and in all I've spent thousands upon thousands for this. Please tell me my options 
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4 replies

D Fosse
Community Expert
Community Expert
December 20, 2019

"For six months you couldn't use the liquify tool"

 

 In other words, the halo effect. It's never Apple. They can do no wrong.

 

But in fact this was fixed in a Mojave update, then it broke again with the next Mojave update, then it was fixed again in the next. And all this time, Photoshop just sat there. What does that tell you?

 

Subscription has significantly lowered the overall cost of using these applications. Just pull up your calculator, punch in the actual numbers - not what you think they are, but what they actually are - and you'll see. In addition, it has dramatically lowered the entrance threshold, thereby very effectively pulling the rug out from under the pirates. They still operate, but they have fallen on hard times.

Derek Cross
Community Expert
Community Expert
December 20, 2019

If you can give details of your Photsohop isssues you may find there are solutions (unusual that you have spent "thousands and thousands").

 

Please indicate your Photoshop version and OS, system details and the tools that you think aren't working.

jane-e
Community Expert
Community Expert
December 20, 2019

Hi Liz,

The Liquify issue was only a problem with Mojave as I recall. I stayed on High Sierra and it worked for me. Adobe did address it in multiple posts. Here’s one: https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html

 

As for “options” that you ask for, here’s what I do: I don’t upgrade my OS until I hear that it’s stable with Adobe software, and while I download the newest version of the Adobe applications, I keep and use the previous version until I hear that the new one is stable. Frequently the bugs don’t affect everyone — a new OS can break things, a video driver may need updating, etc., and they all have to work together.

 

This is a user forum and we don’t work for Adobe.

December 20, 2019

Hi

I'm afraid there are no other options other than Photoshop Elements which can be bought for a one off payment, there are alternatives to Photoshop both free and paid for

https://startupstash.com/photoshop-alternatives/