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Participant
July 31, 2023
Question

Solid band on zoom in photoshop

  • July 31, 2023
  • 1 reply
  • 380 views

Not sure if I’ve clicked on something by mistake, but all of a sudden, I’ve a solid band on changing viwe mode - 66% fine, I can see all the image. 100% I get a black band, then if I click the magnify again the image goes completely??

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1 reply

Community Expert
July 31, 2023

Please try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. 

If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps described here: 

Preferences in Photoshop (adobe.com) 

Please backup your settings before resetting the preferences. You can check: 

Migrate presets, actions, and settings (adobe.com) 

 

Another try is to enable the Older GPU Mode option in "Preferences" > "Technology Previews" > "Use Older GPU Mode (pre 2016)". Then goto "Preferences" > "Technology Previews" and enable "Disable Native Canvas". Restart Photoshop. 

 

If this all doesn't help, we need more informations aubout your system. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread. 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participant
July 31, 2023

Thank you. Disabled Processor and its working again. Thanks for the quick repsonse.