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vw5254
Known Participant
March 2, 2024
Question

some keyboard shortcuts do not work but I cannot edit any

  • March 2, 2024
  • 2 replies
  • 405 views

I have gone to Adobe tech support twice and they were unable to help.  Now I am turning to the community.  Using Windows 11 Pro, up-to-date.  Using Photoshop cc, also up-to-date.  System is 64 bit, I7, 64Gb RAM with Nvidea 4070l

Recently discovered that the canvas size shortcut did not work.  Image size does work (all other shortcuts I have tried work).  Keyboard shortcut editor displays as default Photoshop keyboard and the shortcut is correct.  

I tried to apply a different shortcut but the editor does not accept any keyboard commands.  Logitech wireless keyboard, in case that matters.  

Has anyone had a similar issue or know of where to look?  This is not the worst problem in the world to have unless it is a sign something else is wrong as I can always select from the menu which works fine.

Thanks. 

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    2 replies

    Focus Time Escape
    Focus Time Escape
    Participant
    March 15, 2024

    This sounds like a strange conflict. Have you tried uninstalling and reinstalling your Logitech keyboard drivers, or testing with a different keyboard? Sometimes device-specific software can interfere with program shortcuts.

    "If you want to attempt it on your own, you can, but it is advisable to seek expert assistance."

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      March 15, 2024

      Hey, @vw5254. Welcome to the Photoshop Community. I'll help you figure this out. Before troubleshooting, update Photoshop to the latest version (v25.5.1) via the Creative Cloud desktop app & check if the issue exists. 

       

      Go to Edit > Keyboard Shortcuts & export your current keyboard shortcuts as a preset outside of Photoshop; detailed steps here: https://adobe.ly/49CVvD3

       

      Try these steps: 

      Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

      • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
      • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
      • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
      • Restart the computer.

      These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

      Thanks!

      Sameer K

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