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Jaime Churchward
Participant
November 7, 2017
Question

Sorry, I could not process the following files

  • November 7, 2017
  • 1 reply
  • 1401 views

I have just purchased a new iMac today, moving up from my late 2009 version.

Same actions I have always used transferred over no problem.

I went to image processor from bridge to run my action over all of my photos and got that error message. It didn’t do anything to the files. Jst opened them and sent the error. Nothing even showed up in the history.

It is brand new version 2018 Creative cloud photoshop.

What can I do to fix this ?

    This topic has been closed for replies.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 7, 2017

    Hi jaimechurchward,

    Please let us know the error code you got while running the action in Photoshop.

    Also, have tried creating the same action in Photoshop CC 2018? and check if that helps.

    Regards,

    Mohit

      D
      davidp11897259
      Participant
      May 21, 2018

      Hi,

      I've tried to use the image processor in Photoshop CC 2018 and get the same error. Looking to covert ~50 images from png to jpeg and to resize the images. I have tried saving them to the same location and saving them to a different location.  It looks as though the process begins to run but then the error pops up. After I close the error the photoshop window has tabs with each of the images. 

      Any advice would be really appreciated.

      Here is the error:

      Thanks!

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      May 22, 2018

      Try using the image processor without any action for few images and check if it gives you an error message?

      Regards,

      Mohit

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