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amyj3637751
Participating Frequently
September 30, 2018
Answered

Spinning/Busy cursor when using brush or eraser tool.

  • September 30, 2018
  • 9 replies
  • 4234 views

Hi, so I had photoshop Cs6 which a "friend" downloaded for me....anyway I was getting those naughty warnings where it said I had an illegal copy of photoshop, I ignored them and then annoying things started happening with my cursor. I figured Adobe had done something to cause a lag.

Long story short...I am now a subscriber and downloaded a proper version of Photoshop CC but the same issues are happening. I don't use photoshop for anything other than light photo adjustments but I use the brush tool and the eraser tool. However, when I try to use either tools, as soon as I am clicking and dragging, I get the busy/spinning cursor and can't properly see where I am brushing/erasing. It still works through the busy/spinning cursor though.

Can anyone suggest what this is?

    This topic has been closed for replies.
    Correct answer D Fosse

    This is a known Mojave issue, in case that applies.

    https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html

    9 replies

    D
    david milgrim
    Inspiring
    December 21, 2018

    This box is already checked. What else might help. This is driving me crazy!

    Besides the busy cursor, I'm also sometimes getting marks after using the erase toggle switch on my wacom pen. PLEASE HELP!!

    M
    MK178
    Participating Frequently
    December 6, 2018

    I found a solution that worked for me.   Photoshop CC2019, Mac OS Mojave.   Under the preferences, Performance, Advanced Graphic Processor Settings. Change Drawing Mode to Basic.   Haven't had a problem with any tool since I made the change.

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      amyj3637751Author
      Participating Frequently
      October 1, 2018

      Following the instructions in the known issue with Mojave totally fixed it, thank you D Fosse!

      D Fosse
      Community Expert
      D FosseCommunity ExpertCorrect answer
      Community Expert
      October 1, 2018

      This is a known Mojave issue, in case that applies.

      https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html

      A
      amyj3637751Author
      Participating Frequently
      October 1, 2018

      Aah! That makes total sense as I just updated.

      A
      amyj3637751Author
      Participating Frequently
      October 1, 2018

      I've realised it does it with every tool I use. A millisecond after clicking and dragging over an image I get the busy cursor.

      A
      amyj3637751Author
      Participating Frequently
      October 1, 2018

      Ok so I have checked for malware and there's nothing, I've uninstalled and it's still doing it

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      October 1, 2018

      Can you get a fresh copy of install from Adobe main site ? i think there is problem in your software then restart your computer after clean install....Thanks.

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      A
      amyj3637751Author
      Participating Frequently
      October 1, 2018

      Hmm..I downloaded from creative cloud, I don't know how I could get a fresher copy?

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      October 1, 2018

      yes check for all possibilities....Thanks.

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      October 1, 2018

      What are your complete computer specs?

      Have you tried updating your mouse driver?

      Is there a program running in the background eating up resources?

      amyj3637751  wrote

      Hi, so I had photoshop Cs6 which a "friend" downloaded for me....anyway I was getting those naughty warnings where it said I had an illegal copy of photoshop, I ignored them and then annoying things started happening with my cursor

      You may need to run a malware scan.

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      amyj3637751Author
      Participating Frequently
      October 1, 2018

      I have a Macbook pro mid-2012 model with 16gb ram. It only just started happening yesterday. I am running Adobe Bridge concurrently but that hadn't posed any problem up until now. I also would normally have mail and safari open but even when I have everything but photoshop closed it still does it. I don't know how I would go about updating my trackpad driver...is that a thing I need to do on a MacBook?  As you can tell I am fairly clueless haha.

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      October 1, 2018

      Hi i think you need o reinstall it 1st delete all the files using adobe remove tool then install it again hope that will solve the issue...Also double check if there is some other application which causing you trouble my be.....Thanks.

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      A
      amyj3637751Author
      Participating Frequently
      October 1, 2018

      Thank you I am running a scan now.

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