Participating Frequently

Question

Spinning wheel on every action since updating to Photoshop 2020 (Mac OSX Catalina)

Forum|Forum|6 years ago
November 10, 2019
28 replies
25526 views

After updating to Photoshop 2020, pretty much every action I try on Photoshop (right clicking on a layer, moving mouse to "edit" menu, creating a new layer, after "save" or "save as", applying a filter, opening a file, closing a file) I get about 5 seconds, sometimes longer, of the spinning pinwheel during which time Photoshop hangs and is unusable. The only exception seems to be using a Plug In (Exposure X4) which works perfectly and with no delay at all. In the end, everything works fine, but being forced to endure an unwanted wait of 5 seconds every single time you try and do anything is incredibly frustrating.

This has only happened since updating to PS 2020, and I've checked all my preferences (performance etc.) and nothing has changed - they were all successfully imported to the new version. I've tried restarting (MacBook Pro and PS CC 2020) and deleted PS CC 2019 and Bridge 2019 in case those were interfering with it. I've also checked to see if it makes any difference using an external monitor, hard drive, mouse etc. and found none. Very strange.

MacBook Pro (Retina, 15-inch, Mid 2014) running macOS Catalina v 10.15.1

Any help / ideas much appreciated. Any others with same problem would be reassuring too!

Thanks in advance.

Photoshop CC 2020 v21.0.2

Update: The solution marked as correct, from manu_torres below, is only a temporary fix, sadly. After a few days it's back to the slowness, the spinning wheel on every action, and a version of Photoshop that is pretty much unusable.

So this problem is most definitely not solved, Adobe! Please can someone take a proper look at this?

This topic has been closed for replies.

Show previous replies

Q

Qarkatos

Participant

+1000.

Same issue. I have tried to reinstall. Still the same crap. I even went back to a previous 2020 version...still the same.

This is untenable.

M

m_Sum

Participant

This issue started for me with the lastest version. Everything was fine until I updated to 21.0.3. Now every tool I click on brings up the spinning ball for about 5 seconds. Very annoying! Please fix!!!!!

D

DAndison

Known Participant

Got the same problem here. PS 2020 is so laggy I've stopped using it, back using PS 2019 again. Judging by the amount of comments on this an other threads it would seem to be a problem that Adobe is unable to get a grip of. Looks like PS2019 is the new 2020 🙂

I'm running a i7 6core 3.2-4.6gHz, 32gb ram, 1tb Samsung 970evo, Core X eGPU Vega 56 8gb graphics running latest Mac OS.

johnnyreck1

Participant

Hello again, I'm here to report that Adobe still has not solved this problem. Photoshop and the spinning wheel just save as a .jpg. I'm running the latest Catalina, latest adobe software, 2018 macbookpro loaded. It needs to be fixed, it's crippling. Best

murat_germen

Known Participant

adobe released 21.0.3 very recently and the issue still remains, unbelievable...

J

jrg3000

Participating Frequently

HOW MANY PEOPLE NEED TO COMPLAIN ABOUT THIS BEFORE SOMEONE FROM @ADOBE [Profanity removed by moderator] CHIMES IN HERE?

slicknick131

Participant

I don't see a "correct answer" or real solution anywhere... my Photoshop 2020 is freezing up, as well. It's having the same issue both with my personal Creative Cloud subscription on my laptop, as well as on my work provided iMac at the office with my CC account there. This is ridiculous.

M

Muphrey

Participant

I have literally just bought a new MacBook and a subscription to all the creative cloud apps, I'm a new user to adobes apps and ever since I started using it it's constantly had problems, either with the the spinning wheel, crashing, deleting all of my 123 saved fonts, not loading work I've transferred from comp or express on my iPad, and illustrator freezes all the time on my brand new MacBook. I have work to do here adobe. Time is money. Fix the apps. Or at least give your customers who have complained compensation. All this subscription is doing is costing me money, way, way more than what I agreed too.

stephenp27267317

Participant

I'm in worse shape. When I click on the LR icon in the dock, it pops up and shuts down. When I go to Finder>Applications> LR, I get a message that I must rebuild a catalog, that the "Update" is not backwards compatible, and that accepting the update is irreversible.

A new catalog and new thumbnails? For 96,000 images? OMG.

Suggestions?

B

bajesus

Known Participant

I too have this problem. 2020 Photoshop, MacOS Catalina 10.15.2

In an attempt to figure it out, I created a new user account on my Mac and am able to use Photoshop just fine in that fresh account (which has none of my main accounts plug-ins, backgroudn tasks, auto-tasks, fonts etc). Clearly there is a conflict with something, but I don't know where to begin looking.

murat_germen

Known Participant

thanks for this feedback. which plugins do you have loaded by the way, nik collection by DxO for instance?

murat_germen

Known Participant

hi manu_torres,

i do this all the time, resolves the problem for a few hours / sometimes days and the wheel starts to spin again and again, tired of resetting prefs! very very frustrating... any ideas about how to solve this?

thanks, best, murat.

M

Manu_Torres

Participating Frequently

Maybe you could uninstall Ps and start with an install from zero. Do you have another version of Ps installed yet?

murat_germen

Known Participant

i did almost everything, uninstall-reinstall included. and there is no
other version of PS included. this never happened before with any other
version.

M

Manu_Torres

Participating Frequently

Same problem here. Every action in Ps gets a wait of 2-3 sec with the spinning wheel. I´ve tried everything with no sucessfull. Looking for any help...

Thanks in advance.

elphinwhiteAuthor

Participating Frequently

Sorry to hear that Manu_Torres. And wish I'd found an answer.

The only workaround that has worked for me has been to go back to Photoshop CC 2019. Which is a crazy thing to do when you're paying a monthly subscription for supposedly up-to-date software.

We need Adobe to fix the issue with the next update, and to do it ASAP. Perhaps we should all ask for our money back for the past month....?!

M

Manu_Torres

Participating Frequently

This solution is the one that worked for me:

Uninstall Ps CC 2019 (I still worked with this version for some issues with blend if on 2020)
Reset preferences and quit Ps CC 2020
Open Ps CC 2020
Solved. No more spinning wheel

Regards!

lrlyme

Participating Frequently

I need help with this same issue, in both illustrator and photoshop. I constantly have to force quit these apps, and sometimes I need to completely restart. It's killing my workflow.

elphinwhiteAuthor

Participating Frequently

Hi irlyme,

In the end I managed to talk to someone at Adobe Support, and a couple of hours later (I know) it was fixed. But if you want a quick fix, all I can suggest is to go back to the 2019 version which still works fine. Very frustrating though, I feel your pain!

elphinwhiteAuthor

Participating Frequently

Does anyone have any idea why this is happening? Or how to solve it?

I can't help feeling that the silence here is because we are all waiting for Adobe to fix a pretty fundamental problem with Photoshop CC 2020 and other 2020 versions.

Once again I've had to uninstall PS 2020 and go back into my Time Machine to find PS 2019. Please, Adobe, help me understand why I pay a subscription for this....

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded