standard profiles missing in Photoshop

Forum|Forum|4 years ago
July 5, 2021
1 reply
986 views

I am using Photoshop 2021 in a Creative Cloud bundle on a recent iMac (catalina). Earlier this year I had a new hard drive installed and it appeared my Time Machine backup drive was faulty, so that after re-installing everything there were files missing all over the place, such as presets. I cannot now recover these anymore from backups.

Photoshop was installed anew, so I assumed *everything* would be there. But I recently found it lacks the standard ICC profiles (Fogra, US Web...) and when I save to PDF the presets and their description seem incomplete. I have looked for these profiles and presets in all the library and settings etc folders and searched the computer but they are nowhere to be found.

I have also been searching the web and Adobe Help to discover which these standard profiles and presets are, but cannot find a list anywhere nor an instruction to download or re-install them. I only found one or two individual ICC profiles on the sites of the organizations that published them.

NB this does not concern the custom-profiles or profiles for my printers, for which I downloaded the drivers, so I can print alright. But I cannot properly export files to be printed elsewhere, with commercial printers for instance.

Is there a way to get Photoshop CC to re-install these default files?

Thanks for your suggestions, Yola

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

Is there anything in the Folder ~/Library/Application Support/Adobe/Color/Profiles/Recommended?

Are there multiple user accounts on the computer?

Have you used the Cleaner Tool before re-installing?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

apalcaAuthor

Participating Frequently

No, that folder wasn't even there, I noticed yesterday (I've now created it for two profiles I picked up somewhere on the web).

I am the only user on this computer; there isn't anything in the system files nor in the user files

And no, I did not use a cleaner tool, I have a subscription for Creative Cloud apps and I re-installed the apps from the cloud on a brand-new hard disk. So there would have been no reason to use a cleaning tool.

It wasn't a matter of uninstalling and re-installing. As I remember it, I had the hard disk replaced and then first used Time Machine to, as it were, recreate my computer. When this process had finished, a lot was still missing and I realized I would have to install several apps anew, from the cloud, so that is what I did. Then I discovered there were still a lot of files missing (not just PS but from all over the place) -preferences, settings, things that should have been restored from the (faulty, it appeared) Time Machine disk. I still could use the TM disk to restore these things manually, which I did as best I could, but of course I missed some because I did not realize at the time they weren't there (I lost all my custom LR printing presets too, as I found out months later when I wanted to make some prints).

I don't understand why the files I miss were not installed anew from the cloud as they are included in PS. It doesn't seem to me to be something outside the standard program (like plugins). So perhaps they fact that they are now missing has nothing to do with the disk replacement.

I would expect standard elements of PS to be downloadable or retrievable somehow for those with a license, but I cannot find anywhere how Creative Cloud profiles and apps on my computer ar elinked (so that I can check what is there and what isn't and what should be there). It seems one has very little control over what ends up on your computer, or is there something I don't understand?

c.pfaffenbichler

Community Expert

»I don't understand why the files I miss were not installed anew from the cloud as they are included in PS.«

But you

»first used Time Machine to, as it were, recreate my computer.«

so I guess you may have inadvertently (re-)created Folders that hindered the following installations.

So my recommendation is still: uninstall, Cleaner Tool, re-install. (Naturally after backing up all customized presets.)

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