starting Photoshop CC runs into error 16 (possible reason and solution)

Forum|Forum|8 years ago
August 19, 2017
3 replies
378 views

my operating system: macOS Sierra

Problem: Trying to start Photoshop CC (or Illustrator CC) leads only to error 16

Adobe is aware of this problem and offers here (https://helpx.adobe.com/creative-cloud/kb/configuration-error.html) the solution to repair permissions. I think I can provide more information to this problem:

On my Mac there are two users: A user with administrative permissions (let's call him "A") and a user with standard permissions ("S"). A installed and updates Creative Cloud, S uses it.

Booting my Mac into user S and starting Photoshop (Illustrator, …) usually works. The software runs.

Booting my Mac into user A instead, logging out and then logging in into user S causes the problem. Trying to run Photoshop (Illustrator, …) causes error 16 (I also observed error 14). Now looking into the Activity Panel show me processes belonging to Adobe and still running under user A. It looks like at least one of them needs access to files belonging to S and has no permission to access them since it runs under the wrong user.

My workaround: I restart my Mac and boot directly into S.

My request to Adobe: stop the processes that need access to user files when logging out and restart them when logging in.

Best regards

Thomas

This topic has been closed for replies.

gener7

Community Expert

One idea to fix Error 16 problems is to open Terminal and try this command: (just select, copy, and paste to avoid errors).

sudo chmod -R 777 /Library/Application\ Support/Adobe

T

thomasa68968187Author

Participant

Hi Dave,

thank you for your advice. I am completely new to this forum, my original intension was to send an email to the support but I did not find a way to do so. I then decided "Photoshop" forum because I have had error 16 one hour ago in Photoshop, once more. And rebooting helped, once more.

I know from other forums that they don't like cross postings. Perhaps an administrator may be so kind to move the thread to the correct forum?

Best regards

Thomas