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klabton
Participant
February 2, 2024
Answered

Strange behavior after latest updates nVidia or Windows 11.

  • February 2, 2024
  • 4 replies
  • 415 views

One of the two recent updates, either from nVidia or Windows 11, has caused a strange behavior in Photoshop. Everything works normally for a while, and then, during some action, it seems like the GPU support suddenly turns off. There is graphic lag when moving photos on the screen, and the display of tool indicators changes. The application seems to be running as if it has lost at least half of its resources. I have reinstalled the graphics drivers, but I cannot roll back the Windows update. Of course, everything worked fine until now. Does anyone have a similar issue? Any suggestions for a solution other than reinstalling the system?

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Correct answer Ged_Traynor

@klabton try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Also do you use the Nvidia Studio or Game Ready GPU driver, Adobe recommends the Studio version

4 replies

Known Participant
February 4, 2024

NVIDIA advice : download latest STUDIO driver and to always do a CLEAN install.

Also they advice for PHOTOSHOP to do does setting in NVIDIA Control panel:

Select a program to customize : Adobe Photoshop

 

benoit Kapture foto
klabton
klabtonAuthor
Participant
February 4, 2024

Thank You. Finally resetting prefs helps 🙂 

 

M.

klabton
klabtonAuthor
Participant
February 2, 2024

I was trying the both studio and game now. I was working for a few years now on game without any problems. 

Will try the reset. THX

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
February 2, 2024

@klabton try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Also do you use the Nvidia Studio or Game Ready GPU driver, Adobe recommends the Studio version