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M
MIchael369
Participant
April 30, 2021
Question

Stuck on launch after the last update

  • April 30, 2021
  • 1 reply
  • 567 views

Hi guys,

After the last update, Photoshop is unable to load. It got stuck right after launch. Here is a screen where you can see at which poit of the app loading this happes (I don't know if this can help).

 

Any idea?

Thank you!

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 30, 2021

Hi there,

Sorry to hear about this. Have you tried reinstalling Photoshop and see if that helps?

Also, which operating system are you working on? We're here to help just need more information.

Regards,
Sahil

M
MIchael369Author
Participant
May 1, 2021

I've tried, nothing has changed. And I had to do this via web, because Creative Cloud App is also not working. I can launch it, but I am not aboe to interqact. All I can do, is to see the UI, but I can click anywhere, nothing change. 

While Photoshop got stuch on launch screen, Creative Cloud seem to work, but it does. 

At this point I rhink that all the Adobe product are affected.

 

Thanks!

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 3, 2021

Sorry to hear about this. Which operating system and version of Photoshop are you on? Can you send over Photoshop's Help > System Info dialog text to us?

You could paste it in a message here, or use a paste service like http://pastebin.com to provide a link to the full text of the System Info.

 

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