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C
ckrash
Known Participant
February 9, 2018
Answered

Suddenly having problems opening up new files

  • February 9, 2018
  • 1 reply
  • 594 views

Mac, PS CC 2017 and then 2018

So today I suddenly can't import any photos into photoshop to work on them. I uninstalled PS 2017 and then installed 2018 but I'm still having problems.

    This topic has been closed for replies.
    Correct answer Norman Sanders

    Reset Preferences & restart. see if that helps

    1 reply

    Norman Sanders
    Norman Sanders
    Legend
    February 9, 2018

    We would need all the specific information you can provide.

    How do you import the file?

    What kind of file is it?

    What shows on the monitor when you try to import the file?

    Does a message pop up?

    What have you done to try to solve the problem?

    C
    ckrashAuthor
    Known Participant
    February 9, 2018

    OK- yes- sorry for not being more specific.

    So- If I try to drag a jpeg into a new file I get the error message "Could not place the document because the disk is not available."

    If I click on the file and go to File>open in photoshop absolutely nothing happens.

    Before I dumped 2017 I tried to delete the photoshop settings file but that didn't work.

    I've tried this with a bunch of different files and I'm getting the error message on all of them.

    Norman Sanders
    Norman SandersCorrect answer
    Legend
    February 9, 2018

    Reset Preferences & restart. see if that helps

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