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Participant
January 25, 2024
Question

Suddenly unable to render video.

  • January 25, 2024
  • 2 replies
  • 608 views

Hi,

 

So, after rendering a video (mp4) in Photoshop via Export > Render Video, it worked fine. A few minutes later, I went onto the next one but now all that happens is that I get the rotating dots waiting/working icon forever until I press Esc (I'm on Windows 11).

 

After searching past posts on the topic, I've tried basically everything suggested. Bridge isn't open. It's not even installed. 

I've tried the nuclear option of uninstalling everything, including preferences, running Creative Cloud Cleaner Tool on everything and re-installing.

 

My assumption is that it's an issue with Adobe Media Encoder, as rendering to an image sequence works fine. I don't have the full, standalone version of AME, so installing/re-installing that isn't a viable solution.

 

When I poked around my appdata folders I found an error log in the Adobe Media Encoder folder which read as follows:

[2024-01-25_13-50-50][13804][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-01-25_13-50-50][13804][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-01-25_13-50-50][13804][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2024-01-25_13-50-50][13804][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView

 

I have no idea if that's relevant or not.

 

I should point out that this function has worked with no issues for the past year and it just broke out of nowhere today.

 

Thanks in advance for any insights anybody may have.

 

Photoshop version: 25.4.0 (No plugins installed) on Windows 11.

 

2 replies

simonbarber64
Participant
June 4, 2024

I am at a loss to understand why its not working for me either; Im on a MBP M2, Sonoma 14.4.1

I am trying to do some animated GIF style vids for Social Media from multiple images 1080 px. From starting in the Timeline window, ajusting the time frame for the group of images and then 'export' and 'render video' i have not got past the spinning dots! no window appears after....  

I have tried giving PS full disk access, and NO doesnt work

I dont have Bridge installed either

 

Any ideas?

Participant
June 9, 2024

Same with me.  I wanted to export an animated gif, no audio, simple animation of 20 frames. PS has full disk access. After clicking Render Video, the pop up with the Processing appears and nothing happens after that.

c.pfaffenbichler
Community Expert
Community Expert
June 9, 2024

Export or Save for Web? 

Participant
January 25, 2024

Quick update: It works if I remove all audio from the file. Same issue as before if anything is present on the audio track.