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Chezwell
Known Participant
March 25, 2024
Question

Summary of the problems with my Photoshop

  • March 25, 2024
  • 1 reply
  • 292 views

I decided to summarise the current state of my copy of Photoshop.

MISSING ICONS

When I click on a .PSD file, photoshop opens with missing icons at the left side of the screen.

See the Missing Icons screenshot.

I first reported this on June 26th 2023 on Photoshop version 24.6

GENERATIVE FILL TUTORIAL AT STARTUP

If I run Photoshop without clicking on a .PSD file, Photoshop opens with all icons but is running the unwanted Generative Fill tutorial.

See the Generative Fill Tutorial screenshot

For a while this gave me a way of working: run Photoshop and then delete the tutorial.

FONT FAILURE

In the last few days, the attempt to run Photoshop followed by deleting the tutorial has failed. When editing text, and attempting to change font I get the following message:

Could not complete your request because

LoadDeepFont Cache in GetDeepFontCache failed.

See the Font Selection Error screenshot.

REINSTALL

As an experiment today, I uninstalled Photoshop. I then rebooted the computer and reinstalled a fresh copy of Photoshop. All the errors remain.

LOGCOLLECTOR

I have run the Log Collector today (March 25th). The file has been uploaded to Adobe. The file name is:

AdobeLogs_20240325_024335_961-win-GS.zxp

I cannot upload this file to the Adobe Community forum as the extension is not permitted.

CONCLUSION

At present I do not have a working version of Photoshop.

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 12, 2024

    Hey, @Chezwell. I am sorry for the trouble you've had to deal with, and I'll help you figure this out. 

    Before troubleshooting, update Photoshop to the latest version (v25.6) via the Creative Cloud desktop app & check if the issue exists.

     

    If updating Photoshop does not help, please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    As a test, try using Photoshop (beta) as a temporary workaround to check if the issues exist. 

     

    For now, the missing icons may be related to the GPU configuration on your machine for Photoshop; we'll need the system info. 

     

    For the font issue, check the steps shared here: https://adobe.ly/4cUksfm

     

    & finally, for the Generative Ai pop-up, please upload & share the Log collector file with me via direct message on my profile. 

     

    Looking forward to your response. Thanks!

    Sameer K

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