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imurphy
Known Participant
June 12, 2020
Question

Targus dock standing in the way of GPU?

  • June 12, 2020
  • 3 replies
  • 737 views

I've had varying results trying to get Photoshop to see my NVIDIA card, and have just puzzled out that it's due to the Targus USB3 dock that connects two external monitors to my laptop. I don't know if I just don't have the power to do what I want to do.

 

I have a total of three "screens" facing me. My Dell Inspiron laptop is open, showing me its built-in monitor, and it's connected to two external Asus monitors (1 HDMI, 1 DVI) via a Targus dock labled 'DV 1K-2K'. Looks like this one, and I remember paying about that amount.

 

Video card is an NVIDIA Gforce 940MX. What I want is for Adobe Creative Suite apps to see the video card (right now, sniffer.exe crashes, or sometimes I get a dialogue box when Photoshop loads telling me it had a problem with the video driver).

This topic has been closed for replies.

3 replies

Ussnorway7605025
Ussnorway7605025
Legend
June 16, 2020

past is whatever you give me is fine as a display but now Adobe wants to know if your Gpu is one of these 5 cards

 

Windows updates are another can of worms and I get as many people wanting to block them as I get 'what is this' licence plate questions... at least the updates are doable 😉

davescm
Community Expert
davescmCommunity Expert
Community Expert
June 15, 2020

Photoshop is designed to run with one GPU. Multiple GPUs with conflicting drivers cause issues as will external GPUs which will either not be seen at all or will fall into the category of drivers conflicting with the installed GPU.  Multiple monitors are no problem , multiple GPUs do cause issues.

 

Dave

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brett_j_h
Participating Frequently
June 16, 2020

thanks Dave,

It was all working fine prior to Windows 10 v2004 update.

Also we are able to "fudge" it by making the laptop display the main display in Windows. All Adobe apps then see the GPU correctly so something in the way "Main" display is reported by Windows v2004 or detected by Adobe apps.

Ussnorway7605025
Ussnorway7605025
Legend
June 12, 2020

1 your (or any) laptop is not designed to run additional screen devices so those screens don't receive the vram that you have with the build in screen... They're for desktop space

 

2 running a external Gpu takes special software... Adobe doesn't look for external devices and (as far as I know) is not working on adding it

B
brett_j_h
Participating Frequently
June 15, 2020

hi,

All users in my organisation that have updated to Win 10 v2004 are also facing this same issue across all Adobe apps that use GPU acceleration. We use docks for our laptops and prior to the Win 10 v2004 update everything worked perfectly with GPU acceleration working as expected.

Any suggestions?

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