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Participant
August 24, 2023
Answered

Technical Issue at start up

  • August 24, 2023
  • 2 replies
  • 218 views

Hi All. 

I havnt used photoshop for a few months and when i opened it recently i get this pop up box, i have checked and my drivers are up to date and i am running directx 12 having a bit of trouble trying to figure this one out, any help would be greatly appreciated thank you. 

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Correct answer Bojan Živković11378569

Your graphics card mobile version (for laptops) support DirectX 11 according to Nvidia official specs GeForce GT 730M | Description | GeForce (nvidia.com)

Even if you can find somewhere that GPU is supporting DirectX 12 beware that feature level is what counts for Photoshop not DirectX number so it must be DirectX 12 supporting feature level 12.

 

You can ignore above answer if you are on Desktop (and you are actually). Here are specs and description for desktop version, it does support DirectX 12 but only feature level 11.

2 replies

Participant
August 28, 2023

Thanks so much for the reply much appreciated. 🙂

Bojan Živković11378569
Community Expert
Community Expert
August 24, 2023

Your graphics card mobile version (for laptops) support DirectX 11 according to Nvidia official specs GeForce GT 730M | Description | GeForce (nvidia.com)

Even if you can find somewhere that GPU is supporting DirectX 12 beware that feature level is what counts for Photoshop not DirectX number so it must be DirectX 12 supporting feature level 12.

 

You can ignore above answer if you are on Desktop (and you are actually). Here are specs and description for desktop version, it does support DirectX 12 but only feature level 11.