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znod
Known Participant
August 16, 2019
Question

Testing Authenticity Photoshop Installation.

  • August 16, 2019
  • 2 replies
  • 1898 views

How do I, on the Adobe site, test the authenticity of my Photoshop installation. I am being told in is not authentic. I strongly disagree.

    This topic has been closed for replies.

    2 replies

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    August 16, 2019

    Hi there,

    If you purchased this software directly from Adobe, then go to your account on Adobe: Creative, marketing and document management solutions and get the details of your order (under Plans > Order History) and your registration (under Plans > My Products) then contact Adobe using the contact details in the message.

    If you are not sure that the pop up is genuine - see here: Adobe Genuine software


    Regards,
    Sahil

    znod
    znodAuthor
    Known Participant
    August 16, 2019

    My question is "how do I, on the Adobe site, test the authenticity of my Photoshop installation." But, thank you. I guess the pop up could be malware now that you allude to the possibility.

    JJMack
    Community Expert
    Community Expert
    August 17, 2019

    See if CS6 is listed as one of you pruduct  with your Mac serials in your account on Adobe,com.  It should have been regitered there the first time you activated CS6  in 2016.  Find your serial number

    CS6 is version 13

    JJMack
    Derek Cross
    Community Expert
    Community Expert
    August 16, 2019

    Which version of Photoshop and OS and did you download it from the Adobe site?

    znod
    znodAuthor
    Known Participant
    August 16, 2019

    I did not download from Adobe. I am talking about CS6. And Sierra. It has been installed and working correctly with Adobe since 2016. I updated it here several times. No problems.