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A
Anonymous
September 10, 2015
Answered

"The rendering step failed. Some functionality may be disabled."

  • September 10, 2015
  • 4 replies
  • 3313 views

I tried to share a psd file through Extract but Extract won't render the psd and an error appears like in the screenshot below:

This topic has been closed for replies.
Correct answer MitchHendrickson

I'm "the dev who works on the rendering code" in this case :-).  We had a bug where under certain circumstances artboards that contained layers masked by other layers could cause a failure. The fix for that is scheduled to go live public-facing early next week (Tuesday, to be specific).

If you know off the top of your head that your PSDs fit that description, it's very very likely they will magically start working then. If you'd like me to verify that that's the case for a representative file fell free to share it in ccweb and PM me the link (or post it here if you don't mind the wider visibility).

I'm sorry for the inconvenience this has caused. This one should not have made it past our quality processes and we've improved them to help guard against something similar happening again.

4 replies

J
josephr19774008
Inspiring
September 11, 2017

I see this is from 2015 I'm running into this issue now. Is it still the layermasks that cause this? Thanks!

alessandron45848239
alessandron45848239
Participant
September 25, 2015

seem to be a problem with the table design compatibility

M
Adobe Employee
MitchHendricksonCorrect answer
Adobe Employee
September 25, 2015

I'm "the dev who works on the rendering code" in this case :-).  We had a bug where under certain circumstances artboards that contained layers masked by other layers could cause a failure. The fix for that is scheduled to go live public-facing early next week (Tuesday, to be specific).

If you know off the top of your head that your PSDs fit that description, it's very very likely they will magically start working then. If you'd like me to verify that that's the case for a representative file fell free to share it in ccweb and PM me the link (or post it here if you don't mind the wider visibility).

I'm sorry for the inconvenience this has caused. This one should not have made it past our quality processes and we've improved them to help guard against something similar happening again.

    A
    Anonymous
    September 26, 2015

    We had a bug where under certain circumstances artboards that contained layers masked by other layers could cause a failure.

    I'm not sure if my files match your description, but I can all open in Extract now. Here is a sample file that caused problems in the past: http://adobe.ly/1Vhn5bj

    alessandron45848239
    alessandron45848239
    Participant
    September 25, 2015

    i have the same problem with all of psd (new and old) uploaded.

    Any update?

    Mark_Rausch
    Adobe Employee
    Mark_Rausch
    Adobe Employee
    September 10, 2015

    Thanks for trying that, we have another user reporting this but can't repro it ourselves. Can you send the PSD directly to me through at mrausch ( a t ) adobe.com?

    Thanks,

    Mark

    A
    Anonymous
    September 10, 2015

    Hi Mark,

    Thank you for your help.I just sent you the psd file. It's strange but I have this issue with all my psd files...

    Mark_Rausch
    Adobe Employee
    Mark_Rausch
    Adobe Employee
    September 10, 2015

    I have the sample file and we're investigating, thanks!

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