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HARMONY33
Inspiring
February 4, 2017
Answered

third party plugin

  • February 4, 2017
  • 4 replies
  • 2322 views

I installed ON1 Effects Free, then uninstalled it: but it still shows under the filters tab.  Worked with apple care to make sure it is not in photoshop.

Does anyone know how to remove it from the filters tab?  And yes....have removed from every possible place apple care could think of.  Maybe there's a way to refresh the filters tab?  Would appreciate any help or advise!

    This topic has been closed for replies.
    Correct answer HARMONY33

    I had to contact Adobe and they uninstalled photoshop and the plugin was still there, so they went in and have to delete a lot of things. They went to places I didn't even know existed on my mac.  But they eventually got it out.  And the good news is....they were able to save my preferences, brushes, actions and my saved workspace.  Then they reinstalled photoshop again! and now its fixed!    Wow, this was crazy and took a lot of time to figure out between ON1, Apple and Adobe.   Thank You Adobe for fixing it.  No more crashes in photoshop.

    4 replies

    H
    HARMONY33AuthorCorrect answer
    Inspiring
    February 8, 2017

    I had to contact Adobe and they uninstalled photoshop and the plugin was still there, so they went in and have to delete a lot of things. They went to places I didn't even know existed on my mac.  But they eventually got it out.  And the good news is....they were able to save my preferences, brushes, actions and my saved workspace.  Then they reinstalled photoshop again! and now its fixed!    Wow, this was crazy and took a lot of time to figure out between ON1, Apple and Adobe.   Thank You Adobe for fixing it.  No more crashes in photoshop.

    H
    HARMONY33Author
    Inspiring
    February 4, 2017

    okay....I am using cc 2015.5 on mac-sierra.

    Thank You!

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 4, 2017

    Have you contacted ON1 support?

    Contact ON1 Support – ON1, Inc.

    H
    HARMONY33Author
    Inspiring
    February 4, 2017

    Yes....were have been emailing back and forth many times and they keep telling me to do a clean installed which they say will remove all versions of their software and plugins. (Which I have done 3x). They also said to make sure to remove anything under library/application support/adobe/plugins.

    Also AppleCare went through my computer and said they cannot find any signs of the plugin.....yet it still shows under the filter tab. If I click on it, it will crash photoshop.  I think maybe there is a way to refresh the filters tab or it is somewhere deep in the computer that only adobe might know.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 4, 2017

    Maybe you need to uninstall Photoshop, using the drop-down menu in the Creative Cloud app (I can post a screen shot if that doesn't make sense), then run Adobe cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems then reinstall Photoshop.

    T
    Test Screen Name
    Legend
    February 4, 2017

    You should probably mention what version of Photoshop you have, and whether you are on Windows or Mac. 

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