Skip to main content
Participant
July 2, 2024
Question

Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing

  • July 2, 2024
  • 4 replies
  • 525 views

Today after UPDATE 25.9.1 my wacom intuos 5 pro start freezing

before you told me update software and bla bla bla - all is uptodate

my PC conf 14900K 4090 DDR5 32 5200Hz speed 

This topic has been closed for replies.

4 replies

Chad Rolfs
Adobe Employee
Adobe Employee
July 8, 2024

You can try using WinTab as a possible workaround to see if it resolves the issue for you:
https://helpx.adobe.com/photoshop/kb/enable-optional-extensions-photoshop-cc.html#turn_off_system_stylus


If you use this, make sure you disable Windows Ink in your Wacom Settings

Chad Rolfs
Adobe Employee
Adobe Employee
July 9, 2024

@pfgalluan Any updates or responses to the questions above?  Are you still running into the problem or did any of the above suggestions resolve what you're experiencing? 

Chad Rolfs
Adobe Employee
Adobe Employee
July 8, 2024

@pfgalluan What is the specific model of Wacom tablet?  Is this Intuos 5 or Intuos Pro? 
https://support.wacom.com/hc/en-us/articles/4412794852247-Where-can-I-find-the-model-number-serial-number-of-my-Wacom-device

 

Also please provide the System Info... as AxelMatt requested.  Thanks!

CJButler
Community Manager
Community Manager
July 5, 2024

At this point, we cannot reproduce without more information. Reproducing is critical for us to resolve the issue. I've logged an internal ticket to track all infomation,

There was a fix for a freeze when using Flick Panning with the Hand Tool that went into 25.9. The fix was designed to prevent unsafe numerical values from being used. It's possible we missed a code path when making this fix; we'll certainly review the change.
If you roll back to 25.8 AND disable Flick Panning, does the problem go away.?

We'd like to collect an Event Log per these instructions: https://helpx.adobe.com/photoshop/kb/photoshop-event-logger.html

An Adobe Support Representative will reach out to you directly to collect the resulting log files.

AxelMatt
Community Expert
Community Expert
July 2, 2024

Is the tablet only freezing in Photoshop or still in other programs?

Can you continue working with the mouse?

 

Have you tried to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo