Known Participant

Question

Topaz Photo AI plugin

Forum|Forum|3 years ago
September 13, 2022
3 replies
15837 views

I'll preface this by saying I have had Topaz support actually try to solve this problem by accessing my Mac and they were unable to find a solution. Topaz recently introduced for beta testing a new product that combines several Topaz products into one, called PhotoAI. I have installed it and updated it, removed it completely and reinstalled multiple times. The program shows up in the filters section with all the other Topaz products but when clicking it, nothing happens. Ordinarily when invoking a Topaz plugin, a dialog box opens; it does not in this situation. All of the other Topaz plugins work perfectly as a plugin...except for this one. I have manually removed and reinstalled the plugin in the PS plugin section. The surprising thing is the program works perfectly as a plugin in LRC. So far the only thing I haven't done is completely remove PS 23.5.0, which I'd rather not do if anyone has any alternative suggestions. I am running Monterey 12.5.1.

macOS

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grassflats2Author

Known Participant

Still unable to get this working. I've uninstalled PhotoAI and PS. I asked PS to not save prior settings when I uninstalled it, and removed all traces of PhotoAI. I then reinstalled PS, and it still shows a filter for Photo AI (and all the other Topaz products, but they all open and work). I just have a feeling that if I could remove that filter notification in PS and then reinstall PhotoAI again it might solve the problem. I've looked through a whole lot of folders in PS but can't find any way to clear the list of filters. And has anyone else figured out this problem? It must be pretty rare. And the most bizarre thing is that it works completely normally in LRC and as a stand-alone.

Kevin Stohlmeyer

Community Expert

@grassflats2 The fact that Topaz remoted in to your machine and still couldn't figure this out worries me about their product. Did you check your applications folder for a Topaz Labs folder with an uninstall pkg? Mine always installed there and had an uninstall app to remove.

grassflats2Author

Known Participant

The more recent Topaz apps have been deposited directly into the Applications folder; no separate Topaz Labs folder as in the past. And there don't appear to be specific uninstall programs for the more recent programs, including PhotoAI. Given the number of people that are using it, there are very very few that are having my specific problem. That's what's so confusing.

M

Midwest613

Participant

Did you ever receive a solution to this problem? I'm having the same issue on a new Macbook Pro running the latest version of Photoshop. As a last resort, I even uninstalled and reinstalled Photoshop. It works fine on an older IMac running the latest version of Photoshop.

Kevin Stohlmeyer

Community Expert

I would go back and talk with Topaz. Adobe is not going to "fix" Photoshop to run with third party plugins. The responsibility is with Topaz to ensure their plugins are updated to work with the latest PS builds.

Otherwise it is up to the user to turn off PS auto updates and remain on the current working version until there is confirmation Topaz works with new builds, then update.

"It works for most everyone else" doesn't mean much when each persons configurations are different. It could be a conflict with another plugin or peripheral that you may have and it varies from user to user. Just because people aren't posting on the Adobe forum, doesnt mean they arent't contacting Topaz support regarding this beta.

M

Midwest613

Participant

I agree with you. I’ve reached out to Topaz and awaiting their reply. Just curious if anyone else found a solution. This was the first place where I found someone with the same problem.

Kevin Stohlmeyer

Community Expert

Sounds like an issue with the Topaz plugin beta, not Photoshop.

This is the risk when trying beta software - there is no guarantee of stability.

I would remove the Topaz plugin and wait until they get the compatibilty worked out with recent PS versions.

grassflats2Author

Known Participant

Here's the problem....it works for most everyone else in PS. There have certainly been issues with it, especially for people that don't have the recommended hardware, but otherwise I seem to be one of very few that have this specific problem.

M

Midwest613

Participant

I finally got it working. It hasn't been working for weeks. I have tried everything. Uninstalling Photoshop, reinstalling Topaz Photo AI. Topaz support had me manually install the plugin. Nothing worked.

Yesterday I double checked and it wasn't working. I checked because I had a support call scheduled with their support. This morning there was an auto update on my Mac. In installed "Command Line Tools beta 3 for Xcode" to version 14.1 and everything started magically working. Of course this happened the day that I had a support call scheduled. I checked the log files on my machine and that's the only thing that was installed since yesterday. Not sure if that helps you, but hopefully it does.

I believe that was installed on my machine months ago as some sort of needed software for some python programming I was doing for a data analysis project. Hope it helps and solves your problem. Teh person from Topaz told me that he has only seen the problem a few times.

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