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GayCarnes5341
Participant
October 6, 2023
Question

Transparent Prints have color where should be transparent

  • October 6, 2023
  • 2 replies
  • 1039 views

I am printing to an EPSON-2800 with Hiipoo sublimination ink.  I am using their ICC profile.  When I print a psd or a png file, it prints a light pink background where is should be transparent.  I never had this problem a few months agao.  But, it seems like the new Photoshop updates have changed something that I can't seem to cope with.  Please help!

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    2 replies

    G
    GayCarnes5341Author
    Participant
    October 8, 2023

    I am using Photoshop 25.1 release, but this happened sometime before that.  I am printing to an Epson ET-2800 which contains sublimation ink.  I am using it to print to such items as coffee cups, tumblers, etc.  I need the print to be transparent; however, when I use a tumbler press to "bake" the logo or item on the cup, I get the pink hue background, and that will not do. I am attaching a photo I took of the print.  See attached  I am also attaching in .pdf format my settings in photoshop and print spec. I am using an .icc profile from hiipoo ink because that is the type of ink I am using.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 8, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    G
    GayCarnes5341Author
    Participant
    October 10, 2023

    I think I forwarded in the right area community.adobe.om, but no one has given me an answer.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
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