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Participant
November 3, 2021
Question

Unable to access creative cloud documents

  • November 3, 2021
  • 1 reply
  • 144 views

I have a new Macbbook Pro with the M1 pro chip and am unable to access my cloud documents.  I disabled one of my devices so only 2 are using accessing  

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1 reply

Warren Heaton
Community Expert
Community Expert
November 3, 2021

That screenshot is the Creative Cloud Desktop window, right?  It looks like more than just Files is missing.  Where it shows Oepn from Creative Cloud at the top, that should read App, Files, Discover, and Stock & Marketplace.

 

What happens if you click Open from Creative Cloud above it?

 

Also, I'd go ahead and reach out to Adobe support about this issue: