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paulf80211428
Participant
May 31, 2018
Answered

Unable to adjust performance on Elements 14. Can anyone help me please?

  • May 31, 2018
  • 2 replies
  • 420 views

Notifications are telling me there is not enough RAM available to save images after working on them, or to open jpegs without having a parsing problem. The sysytem only has 8mb of memory left, even after un and reinstalling the program.

When I go to 'Preferences' and 'Performance' to increase the RAM availability, I get a notification that I need to insert an interger of between 50 and 8, and then the programme locks up, and has to be crashed.

Any advice? It's totally unusable currently.

    This topic has been closed for replies.
    Correct answer Jeff Arola

    That's a common problem that appeared with windows 10 April 2018 Update 1803.

    Here's a fix that should work:

    Error: An integer between 50 and 8 is required | Elements | Windows 10

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    May 31, 2018

    That's a common problem that appeared with windows 10 April 2018 Update 1803.

    Here's a fix that should work:

    Error: An integer between 50 and 8 is required | Elements | Windows 10

    P
    paulf80211428Author
    Participant
    May 31, 2018

    Jeff, you beauty!!!!!

    I followed your link, and it's up and running again. The system info has replaced '8mb' available to '82%', which is as high as I dare go.

    Jpegs are opening.

    RAW images are being processed.

    After a frustrated 24 hours of trying things, you've sorted me out in minutes.

    Best wishes for everything you do, and thanks!

    T
    Test Screen Name
    Legend
    May 31, 2018

    Where are you reading that the system "has 8mb of memory left"?

    P
    paulf80211428Author
    Participant
    May 31, 2018

    Hi Jeff, thanks for your interest.

    the 8mb comes form system info, as follows

    Adobe Photoshop Elements Version: 14.0 (20150827.m.80115)  x64

    Operating System: Windows 10 64-bit

    Version: 10System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

    Physical processor count: 2

    Processor speed: 1347 MHz

    Built-in memory: 3529 MB

    Free memory: 1401 MB

    Memory available to Photoshop Elements: 8 MB

    Memory used by Photoshop Elements: 100 %

    Image tile size: 132K

    Image cache levels: 6

    Font Preview: Medium

    TextComposer: Latin

    Display: 1

    Display Bounds: top=0, left=0, bottom=768, right=1366

    OpenGL Drawing: Disabled.

    License Type: Perpetual

    Application folder: C:\Program Files\Adobe\Photoshop Elements 14\

    Temporary file path: C:\Users\Paul\AppData\Local\Temp\

    Photoshop Elements scratch has async I/O enabled

    Scratch volume(s):

      Startup, 444.7G, 129.4G free

    Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Required\Plug-Ins\

    Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 14\Plug-Ins\

    Additional Plug-ins folder: not set

    Installed components:

       ACE.dll   ACE 2015/03/11-23:42:10   79.562242   79.562242

       AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

       AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  

       AdobeOLS.dll   Adobe Online Services   5.0  

       AdobeOwl.dll   Adobe Owl   5.2.6  

       AdobePDFL.dll   PDFL 2015/02/11-23:44:19   79.127349   79.127349

       AdobePIP.dll   Adobe Product Improvement Program   7.3.1.21  

       AdobeXMP.dll   Adobe XMP Core 2015/03/30-23:40:42   79.157747   79.157747

       AdobeXMPFiles.dll   Adobe XMP Files 2015/03/30-23:40:42   79.157747   79.157747

       adobe_caps.dll   Adobe CAPS   9,0,0,5  

       AGM.dll   AGM 2015/03/11-23:42:10   79.562242   79.562242

       ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

       amtlib.dll   AMTLib (64 Bit)   9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5)   1.000000

       ARE.dll   ARE 2015/03/11-23:42:10   79.562242   79.562242

       AutoCropCore.dll   SmartCrop   1.0.0.1  

       AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

       AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

       Bib.dll   BIB 2015/03/11-23:42:10   79.562242   79.562242

       BIBUtils.dll   BIBUtils 2015/03/11-23:42:10   79.562242   79.562242

       boost_date_time.dll   photoshopdva   8.0.0  

       boost_signals.dll   photoshopdva   8.0.0  

       boost_system.dll   photoshopdva   8.0.0  

       boost_threads.dll   photoshopdva   8.0.0  

       cast_api.dll   Cast   1.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275

       CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275

       CoolType.dll   CoolType 2015/03/11-23:42:10   79.562242   79.562242

       dvaaudiodevice.dll   photoshopdva   8.0.0  

       dvacore.dll   photoshopdva   8.0.0  

       dvamarshal.dll   photoshopdva   8.0.0  

       dvamediatypes.dll   photoshopdva   8.0.0  

       dvametadata.dll   photoshopdva   8.0.0  

       dvametadataapi.dll   photoshopdva   8.0.0  

       dvametadataui.dll   photoshopdva   8.0.0  

       dvaplayer.dll   photoshopdva   8.0.0  

       dvatransport.dll   photoshopdva   8.0.0  

       dvaui.dll   photoshopdva   8.0.0  

       dvaunittesting.dll   photoshopdva   8.0.0  

       dynamiclink.dll   photoshopdva   8.0.0  

       ems.dll   Elements Organizer   14.0  

       ExtendScript.dll   ExtendScript 2014/11/13-09:47:00   79.5553232   79.5553232

       FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

       icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

       icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

       JP2KLib.dll   JP2KLib 2015/03/15-23:45:24   79.257449   79.257449

       libeay32.dll   The OpenSSL Toolkit   1.0.1p  

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       LogSession.dll   LogSession   7.3.1.21  

       mediacoreif.dll   photoshopdva   8.0.0  

       MPS.dll   MPS 2015/03/11-23:42:10   79.562263   79.562263

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop Elements Editor   14.0  

       platform.DLL   Adobe Help System   1, 0, 0, 1  

       Plugin.dll   Adobe Photoshop Editor   15.2  

       PSArt.dll   Adobe Photoshop Elements Editor   14.0  

       PSViews.dll   Adobe Photoshop Elements Editor   14.0  

       ScCore.dll   ScCore 2014/11/13-09:47:00   79.5553232   79.5553232

       ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

       seledit.dll   Seledit   1.0  

       ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

       updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.3

       updatersingleproduct.dll   Adobe Updater Single Product Library   8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.19

       VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

       VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

       WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

    Required plug-ins:

       Accented Edges 15.2

       Angled Strokes 15.2

       Auto Divide 12.0.1

       Auto Shake Reduction 14.0

       Average 15.2 (2014.2.0 x001)

       Bas Relief 15.2

       BMP 14.0

       Camera Raw 9.1

       Camera Raw Filter 9.1

       Chalk & Charcoal 15.2

       Charcoal 15.2

       Chrome 15.2

       Clouds 15.2 (2014.2.0 x001)

       Color Halftone 14.0

       Colored Pencil 15.2

       Comic 13.0

       CompuServe GIF 14.0

       Conté Crayon 15.2

       Correct Camera Distortion 14.0

       Craquelure 15.2

       Crop and Straighten Photos Filter 14.0

       Crosshatch 15.2

       Crystallize 14.0

       Cutout 15.2

       Dark Strokes 15.2

       Difference Clouds 15.2 (2014.2.0 x001)

       Diffuse Glow 15.2

       Displace 14.0

       Dry Brush 15.2

       Extrude 14.0

       FastCore Routines 15.2 (2014.2.0 x001)

       Fibers 14.0

       Film Grain 15.2

       Filter Gallery 15.2

       Fresco 15.2

       Glass 15.2

       Glowing Edges 15.2

       Grain 15.2

       Graphic Novel 13.0

       Graphic Pen 15.2

       Halftone Pattern 15.2

       Ink Outlines 15.2

       Lens Blur 15.2

       Lens Flare 14.0

       Liquify 14.0

       Matlab Operation 15.2 (2014.2.0 x001)

       Mezzotint 14.0

       MMXCore Routines 15.2 (2014.2.0 x001)

       Mosaic Tiles 15.2

       Multiprocessor Support 15.2 (2014.2.0 x001)

       Neon Glow 15.2

       Note Paper 15.2

       Ocean Ripple 15.2

       OnEdge 1, 0, 0, 1

       Paint Daubs 15.2

       Palette Knife 15.2

       Patchwork 15.2

       Pen and Ink 13.0

       Photocopy 15.2

       Picture Package Filter 15.2 (2014.2.0 x001)

       Pinch 14.0

       Pixar 15.2 (2014.2.0 x001)

       Plaster 15.2

       Plastic Wrap 15.2

       PNG 14.0

       Pointillize 14.0

       Polar Coordinates 14.0

       Poster Edges 15.2

       Radial Blur 14.0

       Read Watermark 4.0

       Reticulation 15.2

       Ripple 14.0

       Rough Pastels 15.2

       Save for Web 14.0

       ScriptingSupport 15.2

       Shake Reduction 14.0

       Shear 14.0

       Smart Blur 14.0

       Smudge Stick 15.2

       Solarize 15.2 (2014.2.0 x001)

       Spatter 15.2

       Spherize 14.0

       Sponge 15.2

       Sprayed Strokes 15.2

       Stained Glass 15.2

       Stamp 15.2

       Straighten and Crop Image 12.0.1

       Straighten Image 12.0.1

       Sumi-e 15.2

       Texturizer 15.2

       Tiles 14.0

       Torn Edges 15.2

       Twirl 14.0

       Underpainting 15.2

       Water Paper 15.2

       Watercolor 15.2

       Wave 14.0

       WIA Support 15.2 (2014.2.0 x001)

       Wind 14.0

       ZigZag 14.0

    Optional and third party plug-ins: NONE

    Plug-ins that failed to load: NONE

    Installed TWAIN devices: NONE

    I'm about to try your link. Fingers crossed!

    Thanks.

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