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Participant
December 6, 2019
Question

Unable to create new document in Adobe Photoshop 2020

  • December 6, 2019
  • 1 reply
  • 425 views

En la ultima actualizacion me he dado cuenta de que no me deja abrir documento nuevo, se queda la ventana en negro sin funcionar, que hago.

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1 reply

nikunj.m
Community Manager
Community Manager
December 6, 2019

Hi Manuel,

 

We are sorry about the issue with Photoshop.

 

Would you mind sharing the operating system you are currently using? It would be helpful if you could share a screenshot of the window you get when trying to create a new document.

 

You could try to disable the Graphics Processor from Photoshop by going to the Preferences of Photoshop, then Performance. Also, check the option for Legacy Compositing and then relaunch Photoshop to check if that helps.

 

Regards,

Nikunj

Javi57Author
Participant
December 6, 2019

windows 10 64 b.

Javi57Author
Participant
December 6, 2019

sigue igual despues de reiniciar el programa