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Known Participant
March 19, 2024
Question

Unable to download neural filter on MacOS 25.5.1

  • March 19, 2024
  • 1 reply
  • 940 views

I'm unable to download the Neural filters. It looks like it will start, but then stops and doesn't download anything. Looks like this have been an issue but I don't see a solution.

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1 reply

Known Participant
March 19, 2024

I'm unable to download the Neural filters. It looks like it will start, but then stops and doesn't download anything. Looks like this have been an issue but I don't see a solution.

Kevin Stohlmeyer
Community Expert
Community Expert
March 19, 2024

@Veronica22551996i6fw Check your internet connection then your firewall to make sure it is allowing access to Adobe.

 

 

  • Verify that you are connected to the Internet: You require an Internet connection to download and update apps. Verify that you are connected to the Internet and select Retry.

    Temporarily disable your antivirus software: See your antivirus documentation for information on how to disable antivirus software temporarily. Once you've temporarily disabled your antivirus software, try to install the app again. Remember to enable your antivirus once you are done.

    Try a different network: If you have more than one Internet connection, try to use the other one. Then try to install the app again.

    Configure your software firewall: Software firewalls restrict access to your computer. Some software firewalls prompt you when a program attempts to access the Internet. Other errors could result due to the firewall’s configuration.

    https://support.apple.com/en-in/guide/mac-help/mh34041/mac