Skip to main content
A
Anonymous
August 18, 2021
Question

Unable to download Photoshop CC stalls at 10%

  • August 18, 2021
  • 3 replies
  • 610 views

My download stops at 10% with error code 113.  I have tried every problem solving details which has been suggested in all the answers printed. Can someone please direct me to solve the said problem. Bill M.

This topic has been closed for replies.

3 replies

J
J453
Legend
August 26, 2021

Error code 113 indicates that your device is not able to connect to Adobe servers, or the firewall settings on your device are interfering with the installation process. This error may also occur on your Windows devices when you make changes to the Internet Explorer settings after installing your app.

 

see instructions to fix here: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113 

J
J453
Legend
August 26, 2021

Is the help document isn't helping, contact support correctly from the page above by clicking on the chat icon in the ower right of the help page:

 

lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
August 18, 2021

Hi use creativec cloud desktop application to download it or try following link download older version then update it

 

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
A
Anonymous
August 26, 2021

Hi

         Still unable to resolve my problem failed with code 113.Thank You. Bill M.

barbara_a7746676
Community Expert
barbara_a7746676Community Expert
Community Expert
August 26, 2021

This page may be helpful to you.

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#errorC113

 

barbara_a7746676
Community Expert
barbara_a7746676Community Expert
Community Expert
August 18, 2021

It could be your internet or firewall settings.

Try downloading with a different browser.

A
Anonymous
August 26, 2021

Hi 

       Tried your  guides but still unable to resolve the problem.Thank You. Bill M.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices