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Participant
May 13, 2022
Question

Unable to Launch Photoshop

  • May 13, 2022
  • 1 reply
  • 186 views

I was working on photoshop when my system crashed. Since then i have been unable to launch photoshop. When i launch it it freezes. I get a pop up that guides me to the adobe website with steps toubleshoot but its not useful since i cant click on any of the tabs in photoshop.  

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1 reply

Ged_Traynor
Community Expert
Community Expert
May 13, 2022

Hi

Try to manually reset your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

If that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html