unable to open photoshop

Forum|Forum|5 years ago
January 30, 2021
2 replies
159 views

hi, I installed photoshop on my laptop, but when i want to open photoshop all I get is 'a fatal error has occured, photoshop will be closed'. Are there users with similar issues? Please help.

Installation

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John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

kglad

Community Expert

reset your preferences, https://helpx.adobe.com/photoshop/using/preferences.html

if that fails, what os (including version) and what ps version?

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