Unable to renew my subscription. How do I contact a real person at Adobe to help me?

Forum|Forum|4 years ago
March 31, 2022
2 replies
802 views

Hi,

My subscription renewal date has come and I've received a bunch of emails saying that Adobe can't renew my subscription. I called my bank and they said that everything is fine with my card. I also checked if my card info on the Adobe website is up to date and it is.

I do other software payments through this card and I haven't had any issues except with Adobe. So now, I might find myself unable to use my software. This is the first time I have such an issue with Adobe. Now I don't know what to do. How do I contact a real person at Adobe that I can talk with? I spent half an hour on the official Adobe website trying to find a phone number or at least a chat or an email. I'm from Bulgaria.

Thanks in advance.

Windows

This topic has been closed for replies.

Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

R

Rossen23841311u6ifAuthor

Participant

Thank you, @Peru Bob ! I opened your link in a different browser and got the chat box to appear. It looks like my main browser (Brave) was blocking the chat pop-up window. Anyways, I managed to contact a support agent and after following their instructions, it appears that we've solved the issue together.