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Nick@InkedCrown
Participant
May 1, 2022
Question

Unable to save file as JPEG!

  • May 1, 2022
  • 2 replies
  • 1272 views

Since the release of PS version 23.3.1 I'm now unable to save files as JPEG?  Every time I try the program becomes unresponsive and then crashes.  Can someone please help me as I'm a new user of 4 months and have had no problems before.

 

Many thanks

 

This topic has been closed for replies.

2 replies

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Nick@InkedCrownAuthor
Participant
May 1, 2022

Hi Derek thank you for replying.  My OS is Windows 11 Home and I have near 43GB of disk space and I have 4GB RAM.  It's frutrating as I've not encountered a problem before the new version.  To answer the 'try save a copy' this is what I have done previously to save as a JPEG file.  I'll have a go at resetting the PS preferences now.

 

Thanks

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 1, 2022

You really need to upgrade to at least 16GB of RAM and a bit more spare disk space would help.

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Nick@InkedCrownAuthor
Participant
May 1, 2022

Thank you and will certainly do that if it will help, but that still doesn't explain why I've had no problems until this new version? 

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 1, 2022

Which OS?
How much RAM and spare hard disk capacity do you have?

Try Save a Copy

If that doesn't work try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences (then close and reopen the application).

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