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R
rpacheco6
Participant
April 30, 2020
Question

Unable to use adobe applications due to error

  • April 30, 2020
  • 3 replies
  • 661 views

I have recently subscribed to CC and have only had issues opening adobe applications. Everytime I get the error "Could not complete your request due to a program error" that just keeps building on itself. What can I do to correct this? I have installed the latest versions and even tried older versions all with the same result.

This topic has been closed for replies.

3 replies

R
rpacheco6Author
Participant
April 30, 2020

I ended up getting it sorted by deleting the Adobe GCC client folder and that fixed everything. Not sure if that was the way to go, but it worked.

J
justphotosdotbiz
Participant
January 12, 2021

Where did you find that folder?

mglush
Community Expert
mglushCommunity Expert
Community Expert
April 30, 2020

Hi!

Have you checked to see if your Graphics Processor is either not compatible or if it needs to be updated to work with the latest version? Here is a link that will give you some more information to work with:

https://helpx.adobe.com/ie/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if this works or if you are still having issues.

Michelle

Eugenio.NYC
Eugenio.NYC
Participating Frequently
April 30, 2020

Hi there

Please if you can tell us more information about: mac-pc?, setup,? ram?, disk space?, etc.

There is a bug in Catalina for Mac please let me know your OS

Try to use 2019

Regards

E

 

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