payapnamc91518493

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Unable to use PS

Forum|Forum|9 years ago
January 17, 2017
1 reply
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I cannot use Adobe Photoshop

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Correct answer Lilybiri

If you want an answer, can you please post some details: which version of Photoshop, cannot you install it or is it installed, is it crashing when you try to launch the application? Are you on Mac or Windows?

I will change the title, because it is not very relevant.

LilybiriCorrect answer

Legend

If you want an answer, can you please post some details: which version of Photoshop, cannot you install it or is it installed, is it crashing when you try to launch the application? Are you on Mac or Windows?

I will change the title, because it is not very relevant.

payapnamc91518493Author

Participant

Thank you. Several days ago I buy products
Lightroom CC and Photoshop CC

Creative Cloud Photography plan (one-year)

฿ 300.00 per month

It can not be installed. because Creative Cloud tell me that "Try"

Community Expert

Community Expert

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"