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Participant
March 19, 2018
Answered

Unabled to install DNG on two Windows 7 installations

  • March 19, 2018
  • 2 replies
  • 903 views

I tryed to install DNG Converter on 2 machines, and here are the two unsuccesful results.

It seams to relate to the KERNEL or VCRUNTIME.

  • Problème d’exécution sur Port3 MAP

du journal :Application

Source :       Application Error

Date :         2018-03-17 16:10:50

ID de l’événement :1000

Catégorie de la tâche :(100)

Niveau :       ErreNom ur

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   PORT3-AP

Description :

Nom de l’application défaillante : Adobe DNG Converter.exe, version : 10.2.0.894, horodatage : 0x5a69a179

Nom du module défaillant : KERNELBASE.dll, version : 10.0.16299.309, horodatage : 0x90a96867

Code d’exception : 0xc06d007e

Décalage du défaut : 0x0000000000014008

ID processus défaillant : 0x119c

Heure de démarrage de l’application défaillante : 0x01d3be2c0b8ab469

Chemin de l’application défaillante : C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe

Chemin du module défaillant : C:\WINDOWS\System32\KERNELBASE.dll

Code de rapport : 2761190e-307d-4e2a-baf2-de539c0cd67d

Nom complet de l’ensemble défaillant :

ID de l’application relative à l’ensemble défaillant :

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-03-17T20:10:50.972468700Z" />

    <EventRecordID>7527</EventRecordID>

    <Channel>Application</Channel>

    <Computer>PORT3-AP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe DNG Converter.exe</Data>

    <Data>10.2.0.894</Data>

    <Data>5a69a179</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.16299.309</Data>

    <Data>90a96867</Data>

    <Data>c06d007e</Data>

    <Data>0000000000014008</Data>

    <Data>119c</Data>

    <Data>01d3be2c0b8ab469</Data>

    <Data>C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe</Data>

    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

    <Data>2761190e-307d-4e2a-baf2-de539c0cd67d</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

  • Problème d'exécution sur Réception MAP

How can I fix that?

Regards,

   Antoine

This topic has been closed for replies.
Correct answer

Hi

Try downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2017

https://support.microsoft.com/en-ie/help/2977003/the-latest-supported-visual-c-downloads

2 replies

Akash Sharma
Legend
March 20, 2018

As GedTraynor mentioned download the Microsoft Visual C++ Redistributable for Visual Studio 2017. You may also refer this discussion: Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Community

Thanks,

Akash

Correct answer
March 19, 2018

Hi

Try downloading and installing Microsoft Visual C++ Redistributable for Visual Studio 2017

https://support.microsoft.com/en-ie/help/2977003/the-latest-supported-visual-c-downloads

Participant
March 21, 2018

Thanks.

It fixed my problem. This tip should be included in the installation process instructions.

Antoine