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Nicoleleblanc10
Nicoleleblanc10
Participant
September 19, 2018
Question

Unexpected end-of-file error

  • September 19, 2018
  • 2 replies
  • 4109 views

Hi There,

I keep trying to open photoshop and get the "Cannot open photoshop because an unexpected end-of-file error was encountered'. I have tried uninstalling it and installing it again, but it still does not work. Any suggestions?

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    September 19, 2018

    Hi

    If you can't open Photoshop try deleting the preferences file, you haven't mentioned what version of OS and Photoshop you have which would help a lot, if you're on Windows you'll find it here

    C:\Users\YourName\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings

    Delete the Adobe Photoshop CC 2018 Prefs, it will be created again when you open Photoshop

    For more info about resetting the preferences take a look here

    Preferences in Photoshop

    Norman Sanders
    Norman Sanders
    Legend
    September 19, 2018

    Misread the inquiry. Sorry.

    Norman Sanders
    Norman Sanders
    Legend
    September 19, 2018

    Seems you have a corrupted file. Try to open it in another app, your browser, for example. If you are lucky and it opens, save it with another file name. Otherwise, it may not be recoverable without special software. Also, check this out: Corrupted File - Urgent Help Needed

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