Skip to main content
ryanm56643380
ryanm56643380
Participant
June 7, 2021
Answered

Unoperable Photoshop Error - Bright Green Screen

  • June 7, 2021
  • 4 replies
  • 6045 views

Photoshop is currently unoperatable after the latest update.  Opens every image and new window as a bright green screen.  When zooming in and out, you can see the image flicker behind the green.  No further updates are available.  I'm running Photoshop V 22.4.1 on Big Sur 11.4.  Please help.  

    This topic has been closed for replies.
    Correct answer davescm

    Before you disable the GPU altogether, can you try going to Preferences >Technology Previews and check "Disable Native Canvas" then, after clicking OK, close and restart Photoshop.

     

    Dave

    4 replies

    S
    Shaun5CDE
    Participating Frequently
    August 14, 2021

    Same thing happening to me. I have clicked the Disable Native Canvas but and tried restarting several times but the green won't go away. I have a MacOS Catalina Version 10.15.7 My other apps (InDesign and Illustrator are working ok) Any other advice to stop this? Should I uninstall then reinstall application? I have a subscription and Photoshop is up to date.

    Any help is appreciated!

    Shaun

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 14, 2021

    As mentioned, untick Use Graphics Processor under the Performance tab in Photoshop preferences.

      S
      Shaun5CDE
      Participating Frequently
      August 14, 2021

      Won't this effect other applications like InDesign or Illustrator?

       

      Thanks

      S

      D
      dianee10148831
      Participant
      July 15, 2021

      This worked for me- but how frustrating and why oh why would this even be a thing?

      davescm
      Community Expert
      davescmCommunity ExpertCorrect answer
      Community Expert
      June 7, 2021

      Before you disable the GPU altogether, can you try going to Preferences >Technology Previews and check "Disable Native Canvas" then, after clicking OK, close and restart Photoshop.

       

      Dave

        ryanm56643380
        ryanm56643380Author
        Participant
        June 7, 2021

        It first it was giving me a black screen (instead of green), but eventually this worked after restarting a couple of times and doing a few tests. - Thank you Dave.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        June 7, 2021

        You're welcome 🙂

        Dave

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          June 7, 2021

          Untick Use Graphics Processor under the Performance tab in Photoshop preferences.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices