Unsupported compression type error

Forum|Forum|2 years ago
November 25, 2023
2 replies
325 views

When I edit an MP4 file in Photoshop and render it, the resulting file cannot be played in any of my media apps. If I import the file into Premiere, I get an error message that says the file has an unsupported file type. The file I'm editing currently was created on my Canon R6, and I am using the latest version of Photoshop (25.0.0). I am also using the recommended settings in the Render Video dialogue box (see below).

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J

JayJR

Participating Frequently

When editing in Photoshop, make sure to use H.264 codec for rendering, and check your resolution and frame rate settings to match the original video. That should help with playback issues.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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