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3 replies

T
Test Screen Name
Legend
February 6, 2021

That's a very weird message because  6.2.9200 is actually Windows 8. I guess something - perhaps the Creative Cloud app - was set to run in Compatibility Mode. No, I don't have a solution, but perhaps it may move closer to one.

davescm
Community Expert
davescmCommunity Expert
Community Expert
February 6, 2021

What is the exact error message?

Dave

    M
    muffin5DDEAuthor
    Participant
    February 6, 2021
    FATAL: Sanity check for installation failed. Current OS version 6.2.9200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message  

    Chris
    T
    Test Screen Name
    Legend
    February 4, 2021

    What is your Windows 10 build?

      M
      muffin5DDEAuthor
      Participant
      February 6, 2021

      Version 20H2 Build 19042.789

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