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vsl77
Participant
January 23, 2023
Question

Update broke Photoshop

  • January 23, 2023
  • 3 replies
  • 300 views

I installed Creative Suite Update v 24.1.1. and Ps now generates an error (shown below) and will not start.

    This topic has been closed for replies.

    3 replies

    vsl77
    vsl77Author
    Participant
    January 24, 2023

    Thanks for the replies. I had to create a new shortcut and reboot. Ps is working again. I never had to to do that before after a Creative Suite update, but all's well that ends well! 

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    January 23, 2023

    Error 0xc000142 indicates that your computer processor does not support SEE version 4.2 or higher which is required for current Photoshop.

    Please confirm your computer meets the minimum system requirements:

    https://helpx.adobe.com/photoshop/system-requirements.html

     

    kglad
    Community Expert
    Community Expert
    January 23, 2023


    uninstall photoshop including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

     

    restart your computer 

     

    reinstall ps

     

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>