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Karo0101
Participant
August 16, 2021
Answered

"Update required" when downloading photoshop cc 2018

  • August 16, 2021
  • 1 reply
  • 2752 views

I just got a new ssd so I did a blank install of windows. I tried downloading photoshop CC 2018 from a old set up folder which had worked for before but now when I launch the setup I get a "update required" screen when its supposed to be the log in screen. I've downloaded IE 11 and checked for updates on windows but nothing works. I've also tried logging in on creative cloud first and then installing it but that didnt work either. I've run out of fixes to try so any help would be nice! 

    This topic has been closed for replies.
    Correct answer Karo0101

    I tried the link you sent before but it didn't work. 

    Anyways I got it installed when I disconnected my internet connection and installed it offline.

    I originally used 2018 since I had that downloaded on my old drive but I eventually tried with the latest photoshop and got the same results with that.

    1 reply

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    August 16, 2021

    What Windows version do you utilize?

    You could give the following a try:

     

    Also, any specific reason why you're not using the latest Photoshop version instead?

    As you may know, Adobe only supports their current apps and the two previous major versions of each:

    K
    Karo0101AuthorCorrect answer
    Participant
    August 17, 2021

    I tried the link you sent before but it didn't work. 

    Anyways I got it installed when I disconnected my internet connection and installed it offline.

    I originally used 2018 since I had that downloaded on my old drive but I eventually tried with the latest photoshop and got the same results with that.

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