Participant

Question

Updated today Photoshop CC 2018 - Program freezes when attempting to apply brightness / contrast

Forum|Forum|8 years ago
February 7, 2018
3 replies
1543 views

I noticed an update for my CC 2018 Photoshop today in my CC window and after the update my program continually freezes when I attempt to apply brightness / contrast. A window pops up saying the program is attempting to read a Tiff file but will not quit when clicking Cancel. I have to quit the program in my task manager and restart and then it does the same thing over again. Any idea what the problem is or is it the update?

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A.Britt

Participating Frequently

I too have PS freeze when I use the Brightness/Contrast. I've the latest version of PS, and uising Mac OS Catalina 10.15.4. Sometimes, if I wait, it will close the B/C screen and perform the action from the slide bar. More often, I must force quit. I am working with PS files. This bug stinks.

D

DaveJCummings

Community Expert

you probably should have started a new discussion, since CC 2018 isn't really supported. It threw me off when I saw it pop up, I'm like "what? There was a recent update for 2018?"

Akash Sharma

Legend

Hi Jackie2881,

Sorry that Photoshop is not responding when you adjust brightness / contrast on your images.

Does that happen with all the images and all file formats like Raw, Jpeg and Tiff(as you've mentioned)?

Could you please post a screenshot of the error message prompt saying that "Photoshop is attempting to load a tiff file"?

Thanks,

Akash

S

SteveWeinrebe

Inspiring

Is the problem only with that one file, or with any file open in Photoshop?

Does Photoshop crash only when you apply the Brightness/Contrast adjustment, or does it crash when you apply any other adjustment too (Levels, Curves, Vibrance, etc.)?

Are you applying Brightness/Contrast from the Image menu > Adjustments, or as an Adjustment Layer (from the Adjustments panel)?

K

Kindhearted_Unicorn1587

Participant

I have the same issue. Everything is fine but when I try to adjust the brightness of a layer the icon changes to the eyedropper tool and I'm frozen.

K

Kindhearted_Unicorn1587

Participant

Just a follow up. I went into Preferences and disabled Tools> Rich Tooltips and Tools > Tooltips. I switched Performance > Advanced Processor Settings > Drawing Mode to Basic and under Technology Previews I unchecked everything except Enable Preserve Details 2.0

I am not 100% certain if one of these helped but at least for the past 2 hours it has not happened again.

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