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Mjarrett1985
Mjarrett1985
Participating Frequently
November 12, 2017
Question

Updating to version 19.0 not an option.

  • November 12, 2017
  • 3 replies
  • 392 views

the latest update option for me was 18.01. I dont have the newest version as an option. ACC is not running in compatibility mode of any kind. I meet the system requirements as well.. not sure what the deal is.

I cant seem to find an answer to this so i figured i would ask you guys if anyone has a suggestion?

    This topic has been closed for replies.

    3 replies

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 13, 2017

    Please post your Creative Cloud Desktop Applacations Apps display.

    The Apps I have installed

    The Creative Desktop also seems to install some Applications  versions it does not show in its UI.

    The creative Cloud Desktop Application also seems to Show CC 2018 as Photoshop CC not Photoshop CC 2018.

    Windows Start menu seems to know what is going on....

    JJMack
    Mjarrett1985
    Mjarrett1985Author
    Participating Frequently
    November 13, 2017

    It somehow fixed its self? not sure how it did tho? i just got tired of messing with it and left it alone, checked before i was getting ready for bed and it worked... not sure at all what the deal was there.I guess maybe some people should just wait a bit and it will show up?

    Mjarrett1985
    Mjarrett1985Author
    Participating Frequently
    November 12, 2017

    welp. i dont know what you guys did, but it just let me update lol.. guess i just had to wait for a bit? thanks for the help tho guys

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    November 12, 2017

    Do you meet all the minimum system requirements, including the operating system - they have changed for v19.0 ?

    Photoshop system requirements

    Dave

    Mjarrett1985
    Mjarrett1985Author
    Participating Frequently
    November 12, 2017

    im on windows 10 64 bit. all i see in the requirements is win10. Seen somewhere that 64 bit is required for a few programs but i have 64bit version of windows 10

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    November 12, 2017

    Your Windows 10 will be fine. If you are confident that you meet the rest of the system requirements, then try signing out and signing back in to the CC desktop app. That may trigger the updates to appear.

    Dave

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