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D
DougPueblo
Participant
October 28, 2020
Question

upgrades

  • October 28, 2020
  • 1 reply
  • 134 views

Why is the cloud saying I have updates, but when you get ready to download from the cloud it say's all the downloads are not compatible starting with ver. 22, if it is corrupt why don't  they take it down from the cloud?

This topic has been closed for replies.

1 reply

A
Anonymous
October 28, 2020

Hi

More than likely the operating system you have isn't compatible

https://helpx.adobe.com/ie/photoshop/system-requirements.html

 

D
DougPuebloAuthor
Participant
October 28, 2020
Nope that isn’t it, I checked

Doug
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 28, 2020

Doug,

Then your computer doesn't meet the other minimum system requirements to run the latest & greatest.

https://helpx.adobe.com/creative-cloud/system-requirements.html

https://helpx.adobe.com/ie/photoshop/system-requirements.html

 

Windows 10 (64-bit) version 1809 or later

*Mac Catalina, Big Sur.

4GB of free Hard Disk space + additional for installation.

*Photoshop will not install on a volume that uses a case-sensitive file system.

 

In the meantime, keep using what you have.

 

Nancy O'Shea— Product User & Community Expert
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