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February 22, 2019
Answered

Upgrading my daughter's motherboard

  • February 22, 2019
  • 5 replies
  • 621 views

Hi, so I am upgrading my daughter's PC from an Intel g3930 (8 gigs ram), to a Ryzen 2600 (16 gigs ram). I don't plan on doing a clean install since she has so many other programs and settings she uses (blender, Maya, etc). I want to make sure her Photoshop app is activated after I do this. So should I deactivate on her current motherboard then reactivate on the new board, or can I just do the upgrade and not worry about it? Plan on doing the upgrade hopefully this weekend when I get time, just wanna make sure I am doing it properly for her when she comes home from college. The other Photoshop account I have is being used on her laptop at school. I realize a clean install is the best approach, and normally that is what I would do. but considering all the work that would have to go in to restore everything, a clean install doesn't make as much sense in her situation. Thanks in advance.

    This topic has been closed for replies.
    Correct answer John Waller

    So should I deactivate on her current motherboard then reactivate on the new board

    Yes, definitely.

    It's easy to confuse the Cloud activation mechanism at the best of times. It sometimes does strange things of its own accord such as spontaneous deactivations with no human intervention.

    Stop Adobe Creative Cloud from opening in trial mode after purchase

    If you follow the normal rules and deactivate (prior to removing the old motherboard) then reactivate (after installing the new one), you'll give yourself the strongest chance of a smooth experience on the new motherboard.

    5 replies

    Participant
    February 22, 2019

    Honestly, I'm not sure what version she has, all I do is pay the subscription every month. I'm the PC build nerd, she's the photoshop junkie. ( HG-The-Hamster (Kayla) | DeviantArt  ) I imagine she keeps everything up to date so I'm guessing her version is CC whatever.. 2019??

    I've done PC builds before where I removed the SSD/M.2 and placed it on another board, and of course, you have to re-activate Windows, no biggy there, been there done that too many times to count. I just wasn't sure how photoshop handled registering and account info. But yes, been through it when I bought her a newer laptop to replace her old one. I deactivated it in the adobe control panel on this site, then reactivated on her new machine. The reason I am a bit confused is because when I did THAT setup, she went from having all her old data just transferred onto a clean, fresh setup via USB stick. On this one coming up, I wasn't sure if this was handled in the registry or how that worked exactly, so figured I'd better ask. I might later on do a fresh install of Windows 10 on it for her, but ATM I'm kind of on overtime at work and don't really have the time to commit to transferring and backing up all data, and, since she's older now, I make her buy her own upgrade parts so she'll have to invest in a new SSD/M.2 later on.

    Trevor.Dennis
    Community Expert
    Community Expert
    February 22, 2019

    ericc38134630   I can't see anything about what Photoshop version you are talking about?  If you have a Creative Cloud subscription, then you don't need to deactivate.  In fact there is no provision to do so.  You just sign out and in to the Application Manager

    But you don't need to do this.  You appear to know that you can have two installations of Photoshop active at the same time (but only use one of them).  I have my CC apps installed on three systems (desktop, laptop and a Cintiq Companion 2).  I never sign out.  I just sign in to either of the two portable devices as and when, and it automatically signs me out of the other.

    But if you are talking about CS6 or earlier, then absolutely, don't even think about not doing it, deactivate before you start messing with it.

    But the bottom line here, is that what Dag is telling you is true.  Your Windows operating system, and apps like MS Office will use the system hardware to identify the system, and there is every chance that the new motherboard will break that link.  Is the OS an OEM version?  i.e. did it come pre-installed on the system when new?  If that is the case, then you might find not even Windows will work, yet alone Photoshop.

    https://www.techadvisor.co.uk/feature/windows/cheap-windows-keys-3665849/

    It doesn't end there.  I would not even consider changing the hardware to that extent without a clean install.  Not only will it give you a _way_ less problematic user experience, it will probably be quicker in the long run.  Otherwise you'll be chasing annoying difficult to solve problems for ages, and you'll be unlikely to every get it completely OK.

    Make a plan.

    Fit another drive, and move as much as you can to the new drive

    How to Change the Location of User Folders in Windows 10 - dummies

    Install WinDirStat so you can chase down everything that's left on the C: drive, and copy to the new drive.

    I'm in the process of reinstalling Windows 10 because Logitech G-Hub stuffed it up, and I've made things worse trying to fix it.

    This is what my C: drive looks like in WinDirStat.  Clicking on a folder shows you the graphic representation of the drive space it uses, and more importantly, clicking on a data chunk shows you the folder.  It's a godsend for a disaster proof OS reinstall.  The green rectangles at the bottom represents the Recycle bin, the muddy pink bottom right is pagefile.sys, and one file you don't want to mess about with (leave it where it is). 

    WinDirStat is completely free

    https://windirstat.net/

    February 22, 2019

    That's one massive users folder you have there Trevor and I thought mine was big at 3.2GB LOL

    D Fosse
    Community Expert
    Community Expert
    February 22, 2019
    That's one massive users folder you have there Trevor and I thought mine was big at 3.2GB LOL

    Yes, the users folder is the one you need to watch. It's the computer equivalent of a black hole - stuff is sucked in there constantly but never comes out again. This is why people get "scratch disk full" messages.

    App caches and previews go here by default. A single Premiere Pro project can add 20GB. Install a new Bridge version, and the old previews folder is still there. Another 20GB dead meat, never again to be used. Why doesn't the installer remove it? I don't know.

    Apologies for going off topic a bit here, but the original question has been fully answered and I don't think there's much to add.

    Legend
    February 22, 2019

    What app version is it?

    D Fosse
    Community Expert
    Community Expert
    February 22, 2019

    This isn't merely a new motherboard, it's a new machine. It is guaranteed to trigger activation failure in every piece of software that uses it, including the operating system. This is precisely what an activation system is supposed to flag.

    I wouldn't even think about it unless I was prepared to rebuild everything from a fresh OS install up.

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    February 22, 2019

    So should I deactivate on her current motherboard then reactivate on the new board

    Yes, definitely.

    It's easy to confuse the Cloud activation mechanism at the best of times. It sometimes does strange things of its own accord such as spontaneous deactivations with no human intervention.

    Stop Adobe Creative Cloud from opening in trial mode after purchase

    If you follow the normal rules and deactivate (prior to removing the old motherboard) then reactivate (after installing the new one), you'll give yourself the strongest chance of a smooth experience on the new motherboard.